1. About this policy
DreamVid AI provides Live Cam experiences, interactive stories, and AI creation tools. This policy explains how personal information is handled when you visit or use DreamVid. Questions and privacy requests can be sent to support@dreamvid.ai. Our Terms of Service describe the rules for using the service.
2. Information we collect
- Account information: sign-in identifiers, email address, display name, profile image, and details provided by your chosen sign-in provider.
- Content and activity: uploaded images or media, prompts, character conversations, stories, gameplay choices, progress, reactions, and saved creations.
- Purchase records: payment status, transaction identifiers, subscriptions, credit balances, and credit usage. Payment providers handle checkout information.
- Technical information: browser and device details, IP address, visited pages, session identifiers, resource-loading diagnostics, and error reports.
- Correspondence: information you include when contacting support or reporting content.
3. How information is used
We use this information to authenticate accounts, run and personalize experiences, generate requested content, save progress, deliver purchases, support customers, investigate misuse, moderate content, measure performance, and improve the service. We may send account, billing, security, or service notices. Where consent is legally required for a use, that requirement applies.
4. AI processing and shared content
Generation features send relevant prompts, conversation context, or uploaded media to the systems and providers that produce the requested output. Information is not necessarily processed only on your device. Do not submit passwords, payment credentials, or confidential information. A story or creation you publish may be viewed or copied by other users. Provider practices can vary by feature; this policy does not promise that every provider excludes submitted content from model improvement.
7. Retention and account closure
Information is retained for service, security, billing, legal, and dispute-resolution needs. Account closure restricts access but does not necessarily erase every record immediately. You can start closure in account settings and separately request deletion of personal information by email. Some records may need to be retained for lawful purposes.
8. Your choices and rights
Applicable law may give you rights to access, correct, delete, or obtain a copy of personal information, object to processing, withdraw consent, or limit certain sharing. Send requests to support@dreamvid.ai. Identity verification may be needed. You may also contact your local privacy authority. These rights and exceptions depend on your location.
9. Security and processing locations
We use reasonable safeguards, but no system is completely secure. Processing may occur in the United States or countries where providers operate. Applicable transfer protections remain required; using the service does not waive your privacy rights.
10. Age requirements and updates
DreamVid is for adults aged 18 and older. Contact us if you believe a child has submitted personal information. Policy updates appear here with a revised date; material changes will be communicated through the service or account contact details where appropriate. For questions, email support@dreamvid.ai.